Woman shares Uber experience; Toronto City Council introduces resolution

 

 

Toronto City Council has approved a resolution calling for ride-sharing vehicles to take more responsibility for helping customers and police in emergencies. Councillor Mike Cole introduced the resolution in the wake of a mother's ordeal when an Uber car drove away with her five-year-old daughter in the back seat.

The woman, Julia Viscomi, recounted her experience at City Hall. The incident took place on March 10. Viscomi said her family of six were taking an Uber to their home in North York when the incident occurred. Uber was called after a flat tire. When they got home, everyone got out, but the car drove off with her daughter in the back seat. Viscomi said the car had already driven a short distance by the time she arrived to pick up her daughter. Uber, however, says it followed its internal protocol. Police investigated and located the driver. The girl was safely returned to her mother.

Following the incident, Councilman Mike Cole introduced a resolution on Thursday demanding an explanation from Uber. The resolution, approved by council members, calls for licensees to take greater responsibility for directly assisting customers and law enforcement in emergencies.