He has allegedly suffered serious health problems after trusting unscientific medical advice given by artificial intelligence chatbot ChatGPT and delaying emergency medical care. Florida-based music teacher and vocal coach Scott Winters has filed a lawsuit against Open AI. Winters has approached San Francisco Superior Court against the company and CEO Sam Altman.
The lawsuit states that he suffered from a 'pulmonary embolism', a blood clot in the lungs, due to the AI chatbot's incorrect instructions. The plaintiff alleges that ChatGPT misled him into believing that the physical discomfort and changes in blood pressure he experienced were not urgent and that he should rest instead of going to the hospital. He alleged that the chatbot lulled him into a false sense of security by providing psychological support, such as "God didn't make your body break down so quickly," when his relatives insisted on seeing medical experts. Doctors have confirmed that the instructions he received to rest in a chair for several days led to blood clots in his legs and then to his lungs.
The petition demands that ChatGPT's health-related services be blocked until independent experts have verified them and ensure they are safe, and that appropriate warnings be provided. However, OpenAI spokesperson Drew Pusateri clarified that the terms of service clearly state that ChatGPT is not a substitute for professional diagnosis or treatment. The case opens the door to new legal crises globally regarding the liability and consumer safety of medical advice provided by AI technology.